"We greatly appreciate the wonderful partnership
we have with Hometown Apparel.
Their team puts a personal touch on the entire experience and goes above and beyond to make sure every order exceeds expectations."
Nicole Cox, VP Marketing
What you can expect working with Hometown Apparel
You'll never have to worry whether or not we understand your brand or how it's managed on apparel. We meet with Roosters Corporate and Franchising regularly to talk about the overall message that Roosters is delivering to the communities they are apart of. We take this information and find apparel and designs that help promote that message.
Throughout our partnership with Roosters, we have been perfecting the ordering process. One key to restaurants ordering apparel is an easy-to-use online platform. The platform we have built focuses on 4 main areas: Pre-Decorated items, Fully Customizable items, Seasonal items, and Next Day Ship items. Everything is available online, 24 hours a day, and managers have the option of paying online or being billed.
We keep our available inventory to right around 100 products. This means managers can always find exactly what they need. We meet with corporate regularly to discontinue old items and update the website with new ones. We pay attention to each restaurant's needs, and are always looking for ways to add the newest trends. All products are easily customizable from the front to the back on our easy-to-use ordering platform.
From time to time we check in with management to make sure we're meeting their expectations. The thing many managers rave about most often is our customer service. We care - and we care loudly! We answer our phones daily from 10a-6p and answer our emails more than we should. We have an account manager that deals mostly with just Roosters restaurants. When you need help - we provide it fast!
We've been in partnership with Roosters for over 10 years, and we plan to work with Roosters for many years to come. We know their stores, their managers, and we know their corporate and franchising teams. We're committed to providing them with impeccable customer service, the highest quality apparel at competitive prices, eye-catching designs, and an overall enjoyable experience related to all things apparel.
"You are very creative, you are easy to talk to, you were always over accommodating for anything that we may need and I can tell that you are passionate about what you do for us and I love that"
- Jen Green, General Manager Roosters Lancaster
"Everyone is always so friendly and responds to us in a timely manner with any issues"
- Carson Telle
Roosters German Village
"You always produces creative shirts and execute great delivery "
- Lyndsey Phillips, General Manager
Roosters Huber Heights
"You have outstanding customer service! If something is wrong you fix it without hesitation. Kind of like Roosters, we don't always get it right. We do however have teams that care and fix our mistakes promptly and professionally. You guys do the same just with apparel."
- Ben Batemen, General Manager
"Your products and your customer service is always great!"
- Jennifer Pugh